Shipping & Return Policy
Shipping & Return Policy
Thank you for visiting and shopping at Lock 8 Equipment Inc. Following are the terms and conditions that constitute our Shipping Policy.
Shipping Carrier Cut Off Dates for the 2024 Holiday Season:
If you have any questions or concerns please feel free to contact us by calling 1-905-834-9494 or emailing us by clicking here.
| Fedex | |
| Description | Cut-Off Date |
| Within Canada | |
| FedEx First Overnight | Dec 23 |
| FedEx Priority Overnight | Dec 23 |
| FedEx Standard Overnight | Dec 23 |
| FedEx 2Day | Dec 20 |
| FedEx Economy | Dec 19 |
| FedEx Ground | Dec 16 |
| Canada to US | |
| FedEx International First | Dec 23 |
| FedEx International Priority | Dec 23 |
| FedEx International Economy | Dec 20 |
| Purolator | |
| Description | Cut-Off Date |
| Africa, Eastern Europe, the Middle East and South Asia | Dec 11 |
| United States via Purolator Ground | Dec 13 |
| East Asia (including China, Japan and Thailand) | Dec 17 |
| Australia, Caribbean, Mexico, South and Central America, and Western Europe (including the United Kingdom, France and Germany) | Dec 18 |
| Canada next-day delivery** (where available) United States next-day delivery** (where available) | Dec 23 |
| UPS | |
| Description | Cut-Off Date |
| Standard delivery to US and Extended areas | Dec 16 |
| Standard delivery across Canada (domestic) | Dec 16 |
| Air/Express Shipments across Canada and to the US | Dec 23 |
| International Air Shipments | Dec 20 |
Shipping and Freight Facts
Each item is reasonably priced and freight is fairly charged on what you are buying. If you purchase an item that qualifies for free freight, all of the items on your order will ship for free. Items that do not qualify for free shipping or the flat fee shipping rate, will be charged accordingly as per that (those items). All other items on your order will ship free.
Same day courier is available in the Niagara, Halton, and GTA. Call for rates. Must have an order placed before 10:00 am, Monday to Friday
If you wish to pick up an order and any of our locations, the shipping charges will not apply. Call ahead to ensure your order is picked and ready for pickup.
Domestic Shipping Policy
Shipment processing time
If the item is in stock at one of our locations, it should ship the same day if the order is placed before Noon EST. Otherwise, the shipment will go out the next business day. All other orders will have the estimated shipping date on the confirmation. Orders are not shipped or delivered on weekends or holidays. You may also pick up your orders at one of our two locations in Port Colborne or Stoney Creek, ON. and avoid any shipping charges. Phone for more information. Locations are on our contact page.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout and will be dependant on your location, weight, and dimensions of your order.
Lock 8 Equipment offers various methods of shipping. Estimated shipping times within Canada are as followed. Typically "Standard" shipping may arrive in 1-2 days when shipped within Ontario.
For Commercial Accounts we have a fleet of trucks that cover from the Niagara Region up to the GTA. Call for Scheduling a delivery. Truck Crane available for special unloading circumstances.
|
Shipment method |
Estimated delivery time |
|
Standard |
3-5 business days |
|
Two Days |
2 business days |
|
Overnight * |
1-2 business days |
|
Pickup |
Call Ahead for pickup time |
* Overnight delivery is only available for orders with delivery addresses within Canada.
Each courier has specific cut off times. Our pickups are usually done in the mornings.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a confirmation once your order has been placed with estimated shipping dates and backorders.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Lock 8 Equipment is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Lock 8 Equipment is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please Note:
If items are not in stock, Lock 8 Equipment will notify you of backorders and additional processing time on the confirmation. If you would like to ensure that we have your item in stock please contact us at (905) 834-9494 or email at [email protected].
In the event that your order exceeds 90 lbs, you will be contacted by a representative of Lock 8 Equipment Inc. to further discuss methods of shipping and shipping charges.
Canadian Tax: Taxes are based on the ship-to address when sent in Canada.
International Shipping Policy
Lock 8 Equipment also ships within the United States (not including Hawaii, Puerto Rico, or Alaska). For shipment to these locations please call us to arrange.
International Customs, Duties and Taxes
Lock 8 Equipment is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Please Note:
When customs clearance procedures are required, it can cause delays that are beyond our estimated shipping time.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Have further questions on our Shipping Policy? Reach out to a representative at Lock 8 Equipment Inc. directly by calling 905-834-9494, or email us at [email protected].
